When scheduling your move date, your sales agent will provide you with the reservation confirmation that will include the scheduled pickup date. Our eager dispatch team will then reach out to you at least 1 day prior to your pickup or delivery date to confirm the date and time slot.
When scheduling your move date, please keep in mind we do not recommend moving on your home’s closing date, nor do we recommend scheduling your move on the same date as a flight. Although we are typically able to accommodate requested time frames, road, traffic and weather conditions can affect the movers’ arrival times and we do not want any added stress on your move date.
If you must arrange an elevator reservation in advance, please discuss this with your sales agent. Your agent can advise the best time for the elevator reservation and ensure your times are recorded with dispatch as well.