FAQs Local Moves
Relocation times can vary and are affected by the size of your home, the number of movers present and the distance between your pick-up location and final destination. Factors to consider also include weather, traffic and road conditions.
It is recommended that all items are packed and ready to go before the movers arrive, this will assist in decreasing moving and loading times and ensure a stress-free and smooth process.
However, if you have a few last-minute items that require packing, the movers are always happy to assist with this. Let our dispatch know in advance and the movers and they would be happy to assist with any last minute packing needs.
Our services include free blanket wrapping of all large furniture items at the pick-up point. However, if any other packing materials or services are required, our movers are always happy to assist with this process.
If you know in advance that you may require assistance with packing, please reach out to your sales agent for a comprehensive list of available materials and packages. Your sales agent is happy to tailor a plan that will best suit your needs and your budget.
If on the date of your move a few items still require some packing, or you would like our movers to assist in packing your valuables or fragile items, do not fret as the movers are always happy to assist. Our moving trucks are usually loaded with packing materials available for purchase.
Kingsway Van Lines does offer several packing bundles that can be purchased and delivered to your home in advance of your moving date (in available locations).
We encourage you to enquire with your sales agent about your packing needs, and our team will work with you to plan and arrange a package that best suits your moving needs.
Included in the base price of your move, is the professional padding of your large furniture items throughout transit. The movers use padded moving blankets for all large or fragile pieces, which ensures the items will be protected through loading, transit and offloading.
If you wish our movers to use additional packing materials for fragile items, please enquire with your sales agent about the costs and we are happy to quote you and prepare the movers accordingly. We recommend fragile items such as electronics or glass items are shipped using additional packing materials, as safety of your goods is the priority.
In order to properly prepare you and our staff for the move ahead, we do require an inventory list to be submitted to your sales agent, prior to your reservation taking place. This will ensure we provide you with an accurate quote for your move based on the items being moved, and ensure we reserve sufficient space on the truck for your items, as well as labour to perform the move.
The first step in the moving process will include providing you with an inventory checklist to be filled out. If you have any questions about the form, our trained staff would be happy to guide you through this process. Once your inventory list has been received, your sales agent will reach out to you with a detailed and tailored quote specific to your moving needs.
When scheduling your move date, your sales agent will provide you with the reservation confirmation that will include the scheduled pickup date. Our eager dispatch team will then reach out to you at least 1 day prior to your pickup or delivery date to confirm the date and time slot.
When scheduling your move date, please keep in mind we do not recommend moving on your home’s closing date, nor do we recommend scheduling your move on the same date as a flight. Although we are typically able to accommodate requested time frames, road, traffic and weather conditions can affect the movers’ arrival times and we do not want any added stress on your move date.
If you must arrange an elevator reservation in advance, please discuss this with your sales agent. Your agent can advise the best time for the elevator reservation and ensure your times are recorded with dispatch as well.
It is always recommended that you are present at the time of your pickup or delivery, however if circumstances prevent this please notify your sales agent so we can guide you on the process.
If you are unable to be present on your move date, we recommend asking a reliable individual to be present on your behalf. This individual will act as your representative throughout the move process and will be asked to review the performed inventory and contract, and sign on your behalf. Our staff will do their best to communicate any changes or additional charges to yourself or your representative (if applicable).
Included in the base price of your move is the free basic disassembly or large furniture pieces. Any items that have a complex or time-consuming disassembly may be subject to additional fees, therefore it is always recommended to enquire with your sales agent if you are unsure. Our staff may ask for a photo of any items requiring disassembly, and if extra fees do apply, they will be able to quote you on the costs in advance. Please keep in mind, most items do fall under basic disassembly, and many items can be shipped as is as long as it is safe to do so.
Our basic service does not offer furniture re-assembly, although this can be requested and arranged at an extra cost with our staff. Enquire with your sales agent if furniture re-assembly is required and we would be happy to quote you accordingly (in available locations).
Due to safety concerns, we are not able to dismount or mount any furniture items, rods or curtains or electronics. We recommend ensuring that all items are dismounted prior to the movers’ arrival to ensure a smooth process.
It is not recommended that valuable items are shipped with your household move, this includes sensitive documents (such as IDs, passports, bills, cheques, etc.), money, or jewellery.
We are not able to ship any liquids, combustible items, perishable items or pets with your household move. Shipping plants is not recommended.
You can ship guns in the following methods:
- Loose and with trigger locks
- In a gun case locked
- In a locked gun safe
Ammunition is strictly prohibited from being shipped with the rest of your household goods.
If you are shipping any restricted items, please notify your sales agent at the time of booking. It is not the responsibility of the carrier if any prohibited items are shipped without previous disclosure to your sales agent.
All movers are required to wear shoes at all times, including when inside the home. This is to ensure the safety of the movers while carrying and lifting heavy items throughout your home. The movers cannot be held responsible for any soiled carpets or floor caused by harsh weather conditions, however floor runners can be requested to be used on the main floor of your home.
Kingsway Van Lines accepts payment by email transfer, bank draft or credit card (Visa or MasterCard). There is a maximum allowance per move for credit card transactions (please inquire with your sales agent to confirm maximum amount that can be applied when using a credit card). Further information regarding available payment methods will be included in your confirmation email, sent at time of reservation.
Kingsway Van Lines Inc. does not accept personal, company cheques, or debit payments.
FAQs Long Distance Moves
Included in the basic service is the full loading and offloading of your items as well as room-to-room service. The rate per pound quoted already incorporates and fuel, mileage and labour charges as we do not believe in any hidden fees.
The movers will pickup your goods right from inside your home, load the contents onto our truck and at the point of delivery offload right into the requested rooms of your new home. Typically, boxes are offloaded to one main room of the home to later be sorted by the client.
We recommend beginning to research moving companies 1-2 months prior to your preferred move date. This will allow you the time to perform your due diligence by checking the company’s website and reviews and taking the time to get to know the sales agent that will be assisting you throughout the move process. Our knowledgeable staff will be able to answer any questions you may have, check availability for you and provide you with an accurate quote for your move once you have submitted your inventory list.
Once you have completed your research and have received your accurate quote, it is recommended to place your reservation 3-4 weeks prior to your preferred move date. Allowing this much time will ensure better availability for your move dates and will give your sales agent and yourself plenty of time to plan and prepare for the big day ahead!
Transit times for all moves are unique and will vary depending on many factors, the largest being the distance between locations. Factors such as road, traffic and poor weather conditions can affect transit times as well.
When placing your reservation, your sales agent will be able to confirm your pick-up date(s) as well as when the truck would be scheduled to depart from the origin province. From there, your sales agent can provide an estimated time frame for arrival of the items depending on your pickup and delivery locations.
Kingsway Van Lines is proud to say that we are almost always within the anticipated time frames for shipment arrivals. Factors such as poor weather conditions can affect transit times, however if this is the case, our dispatch team is quick to notify our clients so that they are able to plan accordingly.
Our team does it’s very best to ensure all clients are kept up to date about shipment ETAs and are notified with any updates on the status of their goods.
Included in the base price of your move, is the professional padding of your large furniture items throughout transit. The movers use padded moving blankets for all large or fragile pieces, which ensures the items will be protected through loading, transit and offloading.
If you wish our movers to use additional packing materials for fragile items, please enquire with your sales agent about the costs and we are happy to quote you and prepare the movers accordingly. We recommend fragile items such as electronics or glass items are shipped using additional packing materials, as safety for your goods is the priority.
Although we do not directly perform vehicle shipping, we can arrange for this service with our third-party affiliate. We work with a carrier for vehicle shipping by Rail. If you are interested in this service alongside the shipping of your household items, simply enquire with your sales agent about a transportation quote for your vehicle. Your sales agent will request some details from you and request a shipping quote for your vehicle. If the quote works for you, we will then proceed to make all the necessary arrangements for your vehicle shipping on your behalf!
If you are shipping a motorcycle, this can be shipped alongside your household items. A handling fee may apply to your move, so please notify your sales agent if you are planning on shipping a motorcycle so we can quote you appropriately for your move.
At Kingsway Van Lines, our goal and main priority is to ensure the safety of your household items from your pickup point to your delivery location. Unfortunately, this does not include the transport of any furry friends as we would not be able to guarantee their safety on our trucks. If you have any questions about pet transportation, our trained staff would be happy to refer you to options available in your location.
We would not recommend shipping plants with your household goods as these are not likely to arrive alive at the delivery location. As we are consolidated movers, your goods may be in transit for several days and this will not allow the proper care of your foliage. If you decide to take the risk and ship your plants, we ask that they be properly packed into boxes for the process, to ensure the safety of the rest of your household items.
We are not able to ship any perishable foods with your household goods, as this may affect the safety of the rest of your belongings. Non-perishable foods can be shipped in sealed boxes or containers based on your preference.
Once your pickup has been completed, your sales agent will reach out to you as soon as possible to provide you with the final balance for your move. Payment of the final balance is due prior to the items departure from the origin province.
Kingsway Van Lines accepts payment by email transfer, bank draft or credit card (Visa or MasterCard). There is a maximum allowance per move for credit card transactions (please inquire with your sales agent to confirm maximum amount that can be applied when using a credit card). Further information regarding available payment methods will be included in your confirmation email, sent at time of reservation.
Kingsway Van Lines Inc. does not accept personal, company cheques, or debit payments.
General FAQs
Once your move has been reserved, your sales agent will send you a confirmation email confirming our policies, procedures as well as the date of your reservation. If this date needs to be rescheduled due to unforeseen circumstances, we can make this adjustment as long as we are provided with enough notice. We ask for at least 3 business days notice when rescheduling your pick-up date. This will allow our staff to offer the space to other clients and offer you options for another pickup date that will hopefully work better with your schedule.
Our staff simply asks for some flexibility when rescheduling dates, as availability can be limited when making changes last minute (especially at the end or beginning of the month!). Our team will do their best to accommodate your requests and scheduling needs as much as possible and we will work with you throughout this process to ensure you are comfortable throughout.
All moves require a deposit for the reservation to be made, once the deposit has been received we do offer a 24 hour cooling period to review our contract terms and conditions. Within this time frame the deposit is refundable if a cancellation request is made.
Cancellation requests are accepted, however after the 24-hour cooling period expires, the deposit is non-refundable. The deposit is valid for up to a year from when it is placed and can be used for a future move when ready.
We have several discounts available for certain individuals or groups (ex. students, seniors, healthcare professionals, etc.). We also have early booking discounts available at certain times of the year, so feel free to enquire with your sales representative if any discounts would be available for your upcoming move!
We can accommodate additional pickup and drop off locations, if they are within the same city, each additional location would be a cost depending on the location and when you would like to performed. Please notify your sales agent at time of booking if there are any additional pick-up or delivery locations so we can make the necessary accommodations with dispatch and the movers.
There are no hidden fees with our moves, as all fuel, mileage and labour charges are already included in the cost of your move. However, there are extra services that may be performed at an additional cost and include the following:
- Storage – We offer promotional free storage time, however if you exceed your free storage period a monthly storage fee will be applicable to your move that is based on the size of your shipment.
- Packing Supplies and Services – We offer free blanket wrapping of all large furniture items at time of pick-up, however any other packing materials are an additional cost.
- Long-Carry Fees – If our truck is unable to park within 100 feet to the main entrance of your home a long-carry fee may be applicable to your move.
- Stairs fees – we typically do not charge for stairs inside of a house, however if it is a walk-up unit, basement unit then a stairs fee may be applicable. Additionally, if we are in a building and we do not have access to an elevator a stairs fee would also be applicable in this case.
- Additional labour – In the case a client has any specialty items or extremely heavy items an additional handling fee will be applicable to the move. Examples of these items include pianos, motorcycles, jet skis, ATVs, etc.
Yes, we are insured, as well as the movers while on job sites. In the case any of your goods are lost or damaged throughout the move process, they will be covered under the basic coverage offered. This coverage offer 60 cents per pound basic liability, per article.
The basic coverage that is offered is common among all moving companies and does not recognize the value of individual belongings. As an example, an item that is 100 lbs would be covered at $60.00 under the basic liability coverage. Please note there is a deductible applicable to all submitted claims.
It is highly recommended that additional insurance is purchased with a third-party insurance for replacement coverage of any high-valued items.
In the case you experience any damages or loss of your household goods, please notify your sales agent to be guided on the claims process. With missing items, it is likely these will be located and returned on the next available truck in your location, so it is important to provide an accurate description of any missing pieces to assist the movers in their search.
All claims must be submitted within 10 days of the delivery date, if you have any further questions about this process, your sales agent would be happy to assist you.
Each move is unique, which is why we have trained moving experts ready to assist in quoting you accurately for your upcoming move. In order for our staff to provide you with an accurate quote for your move, we will request an inventory list of items to be moved to be submitted. In order to assist with this process, our moving experts will provide you with an estimate form following your inquiry.
Once you have filled out the form and returned this to your sales agent, we would be happy to provide an accurate quote for the move. We ask that the inventory list be as detailed as possible to ensure sufficient space and labour is reserved for your move, and to ensure you are able to budget appropriately for your move.
If there are any changes to your inventory list please notify your sales agent at least 3 business days prior to the pick-up date so that the quote can be adjusted and the appropriate space and labour can be reserved. Our sales team will work with you throughout this process to ensure you are well prepared and able to budget for your upcoming move.
Throughout the moving process, you will have a dedicated moving expert to assist with any questions or concerns. Each member of our team is expertly trained to ensure that your move process is as smooth and stress-free as possible.
Your sales agent will send you a Moving Contract at the time of booking, this will confirm all policies and procedures for your upcoming move. We ask that you read through the contract carefully and if you have any questions, this can be directed to your sales agent. We want to ensure there are no surprises throughout this process, so your sales agent is there to guide you along the way and ensure you are as informed as possible throughout!
Kingsway Van Lines offers several storage options and locations across Canada. Depending on your needs, we are able to offer short or long period storage options.
If storage is required, please make this request with your sales agent prior to your move date and we would be happy to make those arrangements for you (in available locations). It is recommend storage is requested in advance of your move date so the space can be reserved for your items, as availability can be limited – especially in peak times.
If you find that you will require storage at the last minute, please enquire with your sales agent to determine if there is availability at one of our locations. Our team will do their best to accommodate your storage needs based on availability at the time of request.